Frequently Asked Questions
Planning your wedding signage should feel exciting—not complicated. Find answers about ordering, personalisation, design proofs, packages, production and delivery below.
Ordering
How do I place an order?
Choose your product, design, size, colours and any available upgrades. Enter the requested personalisation carefully before adding the item to your basket.
Please check all names, dates, times, spelling and selections before completing checkout.
How far in advance should I order?
Our usual production times range from 2–5 working days, depending on the product ordered. Delivery time must be allowed in addition to production.
Although we work quickly, we recommend ordering as early as possible, particularly during busy wedding and Christmas periods.
Can I order before I have my final wording or seating plan?
Yes. You can place your order in advance and ask us to hold production until your final information is available.
After ordering, email info@rosesignageco.co.uk with your order number and let us know which information will follow.
Your production time will begin once we have received all the information and approvals required to make your order.
Can I order coordinating products later?
Yes. Products can be purchased individually, allowing you to add coordinating pieces as your wedding plans develop.
Please select the same design, colours and finishes as your original order. Including your previous order number will help us identify your earlier selections.
Minor differences between separate material batches may occasionally occur.
Do you offer rush production?
Rush production may be available depending on our workload, the products required and your delivery location.
Please contact us before ordering with:
The products you require
Your delivery location
Your wedding or required date
If we can accommodate your order, we will explain the appropriate rush-production and delivery upgrades.
Purchasing express delivery alone does not shorten the production time.
Do you create completely bespoke designs?
Our products use established Rose Signage Co. designs that are personalised with your selected wording, colours and details.
We may be able to accommodate alternative wording within an existing design, subject to the available space and layout. We do not automatically provide a completely new bespoke design unless this has been expressly agreed before ordering.
Designs, Colours and Personalisation
How do I choose my design?
Each listing shows the available design options and example photographs. Select your chosen design from the product options before adding it to your basket.
You can also shop by matching collection to find products designed to coordinate throughout your day.
How do I choose my colours?
Our acrylic is available in more than 20 exclusive colours across matt, gloss and mirror finishes.
Colour charts and examples are displayed within our product listings. Please make sure you select every requested colour option when ordering.
Can I order colour samples?
Yes. Acrylic samples can be purchased through the samples section of our website.
Samples are the best way to view colours and finishes accurately before investing in a larger sign or wedding package.
Will colours look exactly the same on my screen?
We make every effort to represent our colours accurately, but screens, lighting and photography can affect how a colour appears.
Matt, gloss and mirror finishes also reflect light differently. If colour matching is especially important, we recommend ordering physical samples before purchasing your signage.
Which parts of my product will be printed or made in 3D?
This varies between designs and products.
Please review the listing photographs and product description, which will explain the included printed and three-dimensional elements. Additional 3D details may be available as paid upgrades.
Can I change the wording shown in the listing?
Many products allow personalised or alternative wording while retaining the original design layout.
Please enter the exact wording you require in the personalisation field. The amount of wording must remain suitable for the product size and selected design.
If you require substantially different wording, please contact us before ordering so we can confirm whether it will fit.
Can you use my business logo?
We do not currently recreate, repair or redesign customer logos.
Unless a product listing specifically states that logo printing is available, our business signage uses Rose Signage Co. layouts personalised with your selected wording.
How should I submit my seating-plan information?
Please provide your complete seating plan as a clear written list, organised by table.
For example:
Top Table
Name
Name
Name
Table 1
Name
Name
Name
Please send complete updated tables rather than individual name changes. This helps avoid confusion and ensures we are working from the latest version.
What happens if I provide incorrect information?
We manufacture personalised products using the details submitted with your order or approved through your design proof.
Customers are responsible for checking all names, dates, times, wording, table allocations, spelling, punctuation and capitalisation.
If you notice a mistake, please contact us immediately. We cannot guarantee changes once artwork preparation or production has begun.
Full-Colour Design Proofs
Will I automatically receive a design proof?
No. A design proof is not included as standard.
If you would like to review your design before production, you must purchase the full-colour design-proof upgrade when ordering.
If the upgrade is not selected, your product will be made using the wording, design and colour choices submitted with your order.
What does the design-proof upgrade include?
The upgrade includes a digital, full-colour representation of your personalised design before production.
It allows you to check:
Names and wording
Dates and times
General layout
Selected design
Colour combination
Placement of printed and 3D details
The proof is a digital representation. Screen colours and rendered finishes may differ slightly from the physical acrylic and mirror materials.
How will I receive my proof?
Your proof will be sent to the email address used when placing your order.
Please check your inbox and junk or spam folders while your order is being prepared.
How long do I have to approve my proof?
You will have 48 hours from the time the proof is sent to approve it or request amendments.
If we do not receive a response within this period, we may proceed to production using the proof and the information supplied with your order.
Delays in approving your proof may affect your estimated dispatch and delivery dates.
Can I request amendments?
Yes. If something needs correcting, reply directly to the proof email within 48 hours with a clear list of the requested amendments.
Changes must remain within the product and design originally purchased. A new design, substantial additional wording or extra 3D detailing may require an additional payment.
What happens after I approve the proof?
Approval confirms that you have checked and accepted the wording, spelling, layout and selected details.
Your order will then proceed to production. Changes cannot normally be made after approval or once manufacturing has begun.
Products and Packages
Can products be purchased individually?
Yes. Most pieces can be purchased individually or as part of a coordinating wedding package.
What is included in a wedding package?
The exact contents are listed on the relevant package page. Please review the complete list, available sizes and upgrade options before ordering.
Only the items stated within the product description are included.
Can I swap items within a package?
Package contents are normally fixed unless the listing specifically provides a choice.
If you would like a different combination of products, explore our Create Your Own option or contact us before ordering. Substitutions cannot be guaranteed after an order has been placed.
How do I find matching products?
Shop through your chosen design collection to see welcome signs, seating plans, guestbooks, table details and smaller signs created in the same style.
If you are unsure which collection a product belongs to, contact us with a photograph or product link.
Which sign size should I choose?
The best size depends on your venue, display position, guest count and the amount of wording required.
Larger seating plans generally provide more room for guest names, while welcome signs can be selected according to the desired visual impact and available display space.
Please review the dimensions and size guide shown in each listing before ordering.
Are stands or easels included?
Stands, easels and display accessories are not included unless expressly stated in the product description or selected as an available upgrade.
What materials do you use?
Our signs are primarily made using premium 3mm acrylic in a range of matt, gloss and mirror finishes.
Designs may combine UV-printed detailing with precision-cut 3D acrylic elements. Exact materials are explained within each listing.
Production and Delivery
How long will my order take?
Our current production times are:
Baubles: Dispatched within 2–4 working days
Guestbooks: Dispatched within 3–5 working days
Smaller signs: Dispatched within 2–4 working days
Welcome signs and seating plans: Dispatched within 3–5 working days
Production times exclude weekends, bank holidays and delivery time.
If your order contains several products, the longest applicable production time will apply and your items will normally be dispatched together.
Production begins once we have received all the information required. Where a design proof has been purchased, production begins after the proof has been approved or its response period has passed.
Is delivery included within the production time?
No. Delivery time must be allowed in addition to the stated production time.
Estimated delivery options are displayed during checkout and explained in our Shipping, Returns and Order Issues policy.
Will I receive tracking information?
Tracking information will be provided where available once your order has been dispatched.
Please allow time for the delivery provider’s tracking system to update.
Do you deliver internationally?
We currently deliver to UK addresses only, with free standard UK delivery. International delivery is currently unavailable through our website.
Will I need to pay customs charges?
Orders delivered outside the United Kingdom may be subject to customs duties, local taxes, import fees or handling charges.
Unless expressly stated otherwise, these charges are the recipient’s responsibility and are not included in the product or delivery price.
What should I do if my parcel hasn’t arrived?
Please check the tracking information first.
If tracking shows that your parcel has been delivered but you cannot locate it, check:
Around the property
Any nominated safe place
With household members
With immediate neighbours
Any available doorbell or security-camera footage
If you still cannot find it, contact us promptly with your name and order number so we can investigate.
Cancellations, Returns and Order Problems
Can I amend or cancel my order?
Please contact us within 24 hours of ordering if you need to request an amendment or cancellation.
We will try to accommodate your request, but changes cannot be guaranteed once artwork preparation, material allocation or production has begun.
Can I return a personalised product?
Products that are clearly personalised or made to bespoke customer specifications cannot normally be returned or exchanged solely because you have changed your mind or supplied incorrect information. Standard products do not lose their statutory cancellation rights merely because they are made after ordering or selected from standard options.
This does not affect your legal rights where a product is faulty, damaged, incorrect or not as described.
What should I do if my order arrives damaged?
Contact info@rosesignageco.co.uk as soon as possible—ideally within 48 hours of delivery.
Please include:
Your name
Your order number
Your required date
A photograph of the complete product
Close-up photographs of the damage
Photographs of the outer packaging
A photograph of the delivery label
Please keep the product and all packaging while we investigate.
What should I do if my order is incorrect?
Contact us promptly with your order number, required date and clear photographs of the product received.
We will compare the item with the details supplied or approved and explain the appropriate resolution.
What happens if I receive somebody else’s order?
Please contact us immediately and include a photograph of the products and delivery label.
Do not use, alter or dispose of the items. We will arrange the appropriate return or collection and investigate the location of your order.
Product Care
How should I clean acrylic signage?
Use a clean, soft microfibre cloth and, where necessary, a small amount of mild soapy water.
Do not use:
Abrasive cloths
Scouring products
Solvent cleaners
Alcohol-based cleaners
Glass cleaner
Sharp tools
Take particular care with mirror acrylic, printed areas and raised 3D detailing.
How should I store my signs?
Store signs flat or securely upright in a clean, dry area away from direct heat, moisture and prolonged sunlight.
Keep the protective packaging where possible and avoid placing heavy objects on top of acrylic products.
Reviews and Wedding Photographs
How can I leave a review?
We love hearing from our couples. After delivery, you may receive an email inviting you to review your order.
You can also contact us directly if you would like to share feedback.
Can I send photographs from our wedding?
Yes—we would love to see how you displayed your Rose Signage Co. pieces.
We will not publish customer or wedding photographs without permission. If we would like to feature an image, we will request permission before using it.
Still Need Help?
If you cannot find the answer you need, contact our studio at:
If your question relates to an existing order, please include your order number and wedding or required date.