Shipping, Returns and Order Issues
Last updated: 1 November 2026
Every Rose Signage Co. order is carefully prepared and packaged by our UK studio. This page explains our production times, delivery services and what to do if you need help with an order.
Production Times
Please check our website banner for the current estimated production time. Standard production estimates exclude weekends and bank holidays. Rush production is dispatched within 1–3 calendar days, including weekends, from the order date; where a proof is needed, this period starts after customer approval. Delivery time is additional.
Production time is the period required to personalise and manufacture your products. It does not include delivery time.
Our current estimated production time will be displayed on our website. Times may vary during busy wedding and Christmas periods, or where we are waiting for:
Personalisation details
Seating-plan information
Customer photographs or files
Design-proof approval
Confirmation of amendments
Other information required to complete the order
Delays in receiving complete or confirmed information may affect the estimated dispatch date.
Required Dates
Please provide your wedding or required date when ordering wherever requested.
A required date helps us plan production, but it does not automatically create a guaranteed delivery date. If delivery by a particular date is essential, please contact us before ordering and obtain written confirmation that we can meet it.
We recommend ordering with sufficient time to allow for production, delivery and any unexpected courier delays.
UK Delivery
We currently offer delivery to UK addresses only. Standard UK delivery is free.
Standard Delivery
Estimated delivery following dispatch: 2–5 working days
Standard orders are normally sent using Royal Mail or another appropriate tracked delivery service.
Express Delivery
Estimated delivery following dispatch: 1–2 working days
Where an express service is available at checkout, express orders may be sent using DPD, FedEx or another suitable tracked courier.
Selecting express delivery reduces the estimated delivery time after dispatch. It does not automatically shorten our production time.
If you need your order produced sooner, a separate rush-production upgrade may be required where available.
International Delivery
International delivery is currently unavailable through our website. The information below applies only if international delivery is offered again.
Standard International Delivery
Estimated delivery following dispatch: 5–7 working days
Express International Delivery
Estimated delivery following dispatch: 3–5 working days
International delivery estimates are not guarantees. Customs processing, border checks, local postal delays and other circumstances outside our control may extend delivery times.
Available destinations, couriers and prices will be shown during checkout.
Delivery Estimates
All stated delivery times are estimates unless we have expressly confirmed a guaranteed service in writing.
Once a parcel has been handed to the delivery provider, delays may occur because of:
Severe weather
Customs processing
Courier-network disruption
Industrial action
Incomplete or incorrect addresses
Failed delivery attempts
Events outside our reasonable control
We will provide tracking information where available and will assist with reasonable courier enquiries.
Delivery Addresses
Customers are responsible for supplying a complete and accurate delivery address when ordering.
Please check your order confirmation carefully and contact us immediately if anything is incorrect. We cannot guarantee that an address can be changed once an order has entered production or been prepared for dispatch.
Additional delivery charges may apply if a parcel is returned because:
The address supplied was incorrect or incomplete
Delivery was repeatedly unsuccessful
The parcel was not collected
The recipient refused delivery
We will discuss the available options and any applicable redelivery costs before sending the parcel again.
Customs Duties, Taxes and Import Fees
Orders delivered outside the United Kingdom may be subject to customs duties, local taxes, import fees or handling charges.
Unless expressly stated otherwise during checkout, these charges are not included in the product or delivery price and must be paid by the recipient.
Rose Signage Company Ltd does not control these charges and cannot predict their value. Please contact the appropriate customs authority in the destination country for further information before ordering.
We do not normally reimburse customs duties, taxes or import charges.
Personalised Products and Change-of-Mind Returns
Many Rose Signage Co. products are clearly personalised with customer names, dates or wording, or made to bespoke specifications. Making a standard item after an order is placed, or selecting ordinary standard options, does not by itself remove the statutory change-of-mind cancellation right.
Products that are clearly personalised or made to bespoke customer specifications cannot normally be returned, exchanged or refunded solely because:
You have changed your mind
The wedding or event has been cancelled
You selected the wrong size, colour, finish or design
You supplied incorrect wording or personalisation
You no longer require the product
This does not affect your legal rights where a product is faulty, damaged, misdescribed or not made according to the details accepted with your order.
Non-Personalised Products
If you purchase a standard, non-personalised product online, you may normally cancel within 14 days of receiving it.
After notifying us, you must return the product within a further 14 days.
Unless the product is faulty or incorrect:
You are responsible for the return-delivery cost
The product must be securely packaged
You are responsible for the item until it reaches us
We recommend using a tracked delivery service
We may make a lawful deduction if unnecessary handling has reduced its value
Eligible refunds will normally include the original basic delivery charge. Additional amounts paid for an enhanced or express service are not normally refundable beyond the cost of our least expensive standard delivery option.
Please contact us before returning anything.
Cancelling an Order Before Production
If you need to request a cancellation, contact us within 24 hours of ordering.
We will try to accommodate the request, but cancellation cannot be guaranteed once materials have been allocated, artwork has been prepared or production has begun.
Because most products are personalised or made to specification, the usual 14-day change-of-mind cancellation right may not apply.
Where we agree to a cancellation after work has started, we may deduct or retain a reasonable amount reflecting work completed, materials used and costs already incurred, where legally permitted.
Customer-Supplied Information
We create personalised products using the details submitted with the order.
Customers are responsible for checking:
Names
Dates
Times
Venue details
Guest names
Table allocations
Spelling
Punctuation
Capitalisation
Colour and design selections
We recommend reviewing all information carefully before submitting your order.
If an optional design proof is provided, it is the customer’s responsibility to check the complete proof before approving it. Approval confirms that the supplied wording, spelling, layout and selected details are correct.
This does not affect your rights if we manufacture the product differently from the information or approved proof we received.
Damaged, Faulty or Incorrect Orders
We take great care when producing and packaging every order.
If your item arrives damaged, faulty, incorrect or materially different from its description, please contact us as soon as possible—ideally within 48 hours of delivery—at:
Please include:
Your full name
Your order number
A description of the issue
Your wedding or required date
A photograph of the complete product
Close-up photographs of the damage or error
Photographs of the outer packaging
A photograph of the delivery label
Keeping the product and its packaging may be necessary while we investigate the issue with the delivery provider.
The 48-hour request helps us resolve time-sensitive wedding orders and courier claims promptly. It does not remove or restrict your statutory consumer rights.
Available Resolutions
Once we have reviewed the issue, an appropriate resolution may include:
A replacement
A repair
Replacement components
A partial refund
A full refund
The appropriate resolution will depend on the nature of the issue, the time remaining before the required date and your legal rights.
Where goods are faulty, damaged, misdescribed or incorrect, Rose Signage Company Ltd will cover reasonable return costs where a return is required.
Please do not return an item without first contacting us and receiving return instructions.
Minor Variations
Our products are individually manufactured and personalised. Small variations that do not affect the product’s function or overall appearance may occur between items.
Colours may also appear differently depending on:
Screen settings
Lighting conditions
Matt or gloss finishes
Mirror reflections
Natural differences between material batches
These normal variations are not automatically faults. However, please contact us if you believe your product is materially different from what was ordered or described.
Missing Parcels
If tracking has not updated or your order has not arrived within the estimated period, please contact us so that we can investigate.
If tracking shows that a parcel has been delivered but you cannot locate it, please:
Check around the property
Check any nominated safe place
Ask other members of the household
Check with immediate neighbours
Review any available doorbell or security-camera footage
Contact us promptly with your order number
We may need to open an investigation with the delivery provider before confirming the available resolution.
Failed Delivery Attempts and Returned Parcels
Delivery providers may return a parcel after repeated unsuccessful delivery attempts or if it is not collected within their specified period.
If an order is returned to us, we will contact you to discuss redelivery. Additional postage may be payable where the return was caused by an incorrect address, failure to collect or unsuccessful delivery attempts.
Personalised products returned by a courier are not automatically eligible for a refund.
Returning an Authorised Item
Authorised returns should be sent to:
Rose Signage Company Ltd
Unit 21, Railway Road Industrial Estate
Darwen
BB3 3EH
Please package the item carefully and include your name and order number.
We recommend retaining proof of postage until the return has been resolved.
Refund Processing
Approved refunds will be issued to the original payment method.
Once processed, the time taken for funds to appear will depend on the payment provider. Klarna, Clearpay, PayPal, Stripe or your card provider may process the refund according to their own timescales.
Your Consumer Rights
Nothing in this policy excludes or limits your statutory rights.
Under UK consumer law, goods must be as described, of satisfactory quality and fit for their intended purpose. Remedies may be available if products do not meet those requirements.
Contact Us
For delivery, damage or return enquiries, contact:
Rose Signage Company Ltd
Unit 21, Railway Road Industrial Estate
Darwen
BB3 3EH
Email: info@rosesignageco.co.uk