Privacy and Cookie Policy
Last updated: 23 August 2026
Rose Signage Company Ltd respects your privacy and is committed to protecting your personal information.
This policy explains how we collect, use, store and share personal information when you visit our website, contact us or place an order through www.rosesignageco.co.uk.
1. Who We Are
Rose Signage Company Ltd is the data controller responsible for the personal information described in this policy.
Company: Rose Signage Company Ltd
Address: Unit 21, Railway Road Industrial Estate, Darwen, BB3 2FN
Email: info@rosesignageco.co.uk
This policy applies to our website and orders placed directly through it. Orders placed through Etsy are also subject to Etsy’s own privacy policy.
2. Information We Collect
Depending on how you interact with us, we may collect:
Your name
Billing and delivery addresses
Email address
Telephone number
Order number and transaction details
Products purchased
Wedding, event or required date
Personalisation details
Names, dates, wording and guest information supplied for your products
Design choices, colours and finishes
Messages, enquiries and correspondence
Design proofs and amendment requests
Photographs or files you choose to upload
Delivery and tracking information
Marketing preferences
Website usage, device, browser and approximate location information
Cookie identifiers, IP address and advertising interaction data
Information required to prevent fraud and protect our website
We do not directly receive or retain your complete debit or credit card details. Payments are securely processed by our payment providers.
3. Information About Other People
Some products, including seating plans, welcome signs and personalised gifts, may contain names or other information relating to people other than the person placing the order.
When you provide another person’s information, you confirm that you are authorised to provide it for the purpose of creating your order.
We only use this information to prepare, produce, check and fulfil the requested product.
4. How We Collect Information
We collect information when you:
Browse or use our website
Create an account
Place an order
Complete a personalisation field
Upload an image or file
Contact us by email or through a contact form
Request or respond to a design proof
Subscribe to marketing emails
Communicate with us about delivery, returns or an order problem
Interact with our advertisements or social-media content
Accept cookies or select your cookie preferences
We may also receive limited information from payment providers, delivery companies and advertising or analytics services.
5. How and Why We Use Your Information
To Process and Fulfil Orders
We use your information to:
Accept and manage your order
Personalise and manufacture your products
Prepare design proofs where applicable
Process payments
Package and deliver your order
Provide tracking information
Respond to order questions
Manage replacements, returns, refunds and complaints
Our lawful basis is the performance of our contract with you or taking steps at your request before entering into a contract.
To Meet Legal and Accounting Obligations
We use and retain relevant transaction, payment and order records for tax, accounting, fraud-prevention and other legal requirements.
Our lawful basis is compliance with our legal obligations.
To Respond to Enquiries
We use the information provided through our contact forms and emails to respond to questions, provide product guidance and assist with potential or existing orders.
Our lawful basis is taking steps at your request before entering into a contract or our legitimate interest in providing customer support.
To Operate and Improve Our Website
We may use website and technical information to:
Keep our website secure
Diagnose technical problems
Understand how visitors use the website
Improve navigation and product presentation
Measure sales and website performance
Prevent misuse and fraudulent activity
For essential website operations, our lawful basis is our legitimate interest in operating a secure and functional website.
For non-essential analytics and tracking technologies, we rely on your consent where required.
To Send Marketing
If you subscribe to our emails, we may send you:
Product news
Wedding-signage inspiration
New collection announcements
Seasonal launches
Relevant offers or updates
Our lawful basis is your consent or, where legally permitted, our legitimate interest in marketing similar products to existing customers.
You can unsubscribe at any time using the link included in every marketing email or by contacting info@rosesignageco.co.uk.
To Advertise Our Products
With your consent to advertising cookies, we may use Google, Meta, Pinterest and TikTok technologies to measure advertising performance, understand customer journeys and display more relevant advertisements.
You can withdraw or change your cookie consent at any time through our website’s cookie settings.
6. Customer and Wedding Photographs
We will not publish photographs supplied by customers, or photographs showing a customer’s wedding, without permission.
Where you give permission for a photograph to be used, it may appear on our website, social-media accounts, advertisements or other Rose Signage Company Ltd marketing materials.
You may withdraw permission for future use by contacting info@rosesignageco.co.uk. Withdrawal will not affect material already lawfully published or printed before your request was received, although we will take reasonable steps to stop future use.
7. Who We Share Information With
We only share information where it is necessary to operate our business, fulfil an order, comply with the law or provide services you have requested.
Recipients may include:
Website and Email Services
Squarespace, which hosts our website, online store and email campaigns
Payment Providers
Stripe
PayPal
Klarna
Clearpay
Squarespace payment services
Payment providers process transactions under their own privacy policies and may carry out fraud-prevention or payment-eligibility checks.
Delivery Providers
FedEx
DPD
Royal Mail
We provide delivery companies with the information required to deliver and track your order, normally including your name, delivery address, email address and telephone number.
Analytics and Advertising Providers
Where enabled and permitted by your cookie choices, information may be processed by:
Google Analytics
Google Ads
Meta
Pinterest
TikTok
Professional and Legal Services
We may share relevant information with accountants, insurers, legal advisers, IT providers, regulators, law-enforcement bodies or HM Revenue & Customs where reasonably necessary or legally required.
We do not sell your personal information.
8. International Data Transfers
Some of our service providers operate or store information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place. These may include:
Transfers to countries recognised as providing adequate protection
The UK International Data Transfer Agreement
An approved UK addendum to standard contractual clauses
Other safeguards permitted under UK data-protection law
Further information about a provider’s international processing can be found in that provider’s privacy policy.
9. How Long We Keep Information
We only retain personal information for as long as reasonably necessary.
Our general retention periods are:
Order, transaction, invoice and accounting records: normally six years from the end of the relevant company financial year
Personalisation details, artwork and design proofs: normally two years after the order is completed
Uploaded photographs: normally no longer than two years after order completion, unless permission has been given for continuing marketing use
General enquiries that do not result in an order: normally up to two years after our last communication
Customer-service complaints or disputes: for as long as reasonably necessary to resolve the matter and protect our legal rights
Marketing subscription information: until you unsubscribe or withdraw consent
Marketing suppression records: we may retain limited information to ensure that we do not contact someone who has opted out
Cookie and analytics information: according to the lifespan of the relevant cookie and our platform settings
Information may be retained for longer where required by law, taxation, insurance, dispute resolution or regulatory obligations.
10. How We Protect Information
We use appropriate organisational and technical measures designed to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These measures include:
Password-protected accounts
Restricted staff access
Secure website and payment providers
Appropriate access controls
Staff procedures for handling customer information
Regular review of the information we retain
No online system is completely secure, but we take reasonable steps to protect the information entrusted to us.
11. Your Data-Protection Rights
Depending on the circumstances, you may have the right to:
Request access to your personal information
Ask us to correct inaccurate or incomplete information
Request deletion of your information
Ask us to restrict how your information is used
Object to certain processing
Request transfer of information you provided to us
Withdraw consent at any time
Object to direct marketing
Complain to the Information Commissioner’s Office
These rights are subject to certain legal limitations. For example, we may need to retain transaction records to comply with accounting or tax requirements.
To exercise your rights, contact:
We may ask for information to confirm your identity. We normally respond within one month and do not usually charge a fee. We may charge a reasonable administrative fee where a request is manifestly unfounded, excessive or requests additional copies.
12. Cookies and Similar Technologies
Cookies are small files stored on your device when you visit a website. Similar technologies may include pixels, tags and local storage.
Our website may use the following categories:
Strictly Necessary Cookies
These cookies are required for essential website functions, such as:
Website security
Shopping basket functionality
Checkout
Payment processing
Remembering essential preferences
These cookies do not normally require consent because the website cannot provide the requested service without them.
Analytics Cookies
These cookies help us understand:
How visitors find the website
Which pages and products are viewed
How visitors move through the website
Whether purchases or other actions are completed
How the website performs
This may include Squarespace Analytics and Google Analytics.
Advertising Cookies
With your consent, these cookies and similar technologies may be used by Google, Meta, Pinterest and TikTok to:
Measure advertising performance
Understand whether an advertisement resulted in a visit or purchase
Build advertising audiences
Display more relevant advertisements on other platforms
Functional Cookies
These cookies support additional website features and remember choices that improve your browsing experience.
13. Managing Cookies
When you first visit our website, you will be given the opportunity to accept, reject or manage non-essential cookies.
Non-essential analytics and advertising cookies should not be placed unless you have provided the required consent.
You can change or withdraw your consent at any time through the Cookie Settings link on our website. You can also manage cookies through your browser, although blocking essential cookies may prevent parts of the website from functioning correctly.
14. External Links
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices or content of external websites. You should review the relevant privacy policy before providing information to another organisation.
15. Children’s Information
Our products and website are intended for adults arranging weddings, events or personalised purchases.
We do not knowingly collect personal information directly from children for marketing purposes. Information such as a child’s name may be supplied by an adult when ordering a personalised product and will be used only to fulfil that order.
16. Automated Decision-Making
Rose Signage Company Ltd does not make decisions that produce legal or similarly significant effects solely through automated processing.
Payment providers such as Klarna, Clearpay, PayPal or Stripe may independently use automated systems to assess payments, eligibility or fraud risk. Their own privacy policies explain how these processes operate.
17. Changes to This Policy
We may update this policy when our services, providers or legal obligations change.
The latest version will always appear on this page with the date it was last updated. Where a change significantly affects how we use personal information, we will take reasonable steps to bring it to your attention.
18. Contacting Us
For questions about this policy, the information we hold or your data-protection rights, contact:
Rose Signage Company Ltd
Unit 21, Railway Road Industrial Estate
Darwen
BB3 2FN
Email: info@rosesignageco.co.uk
19. Complaints
Please contact us first if you have a concern about how we have handled your personal information so that we have the opportunity to investigate.
You also have the right to complain to the UK data-protection regulator:
Information Commissioner’s Office
Website: www.ico.org.uk
Telephone: 0303 123 1113