Terms & Conditions of Sale
Last updated: 11 October 2026
These terms apply to purchases made directly through the Rose Signage Co. website. Please read them with the product description and the policies linked below before ordering. Orders placed through Etsy are also subject to Etsy’s terms.
1. Who you are buying from
Rose Signage Company Ltd, trading as Rose Signage Co.
Company number: 11451858, registered in England and Wales.
Unit 21, Railway Road Industrial Estate, Darwen, BB3 2FN.
Email: info@rosesignageco.co.uk.
2. Your order
Choose the product, size, design, colours and upgrades shown in the listing. Check your basket, delivery address and personalisation before paying. Your confirmation records the products and details ordered; please contact us promptly if anything is incorrect.
Package contents, dimensions, materials and included accessories are those stated in the relevant listing. Stands, easels, flowers and styling accessories are not included unless expressly stated. We will not substitute a product or materially change your order without your agreement. If we cannot fulfil an order, we will contact you and refund any payment for the unfulfilled goods.
3. Prices and payment
Prices are shown in pounds sterling. The total, including any applicable taxes, selected upgrades and delivery charges, is displayed before you pay. Payment is required through the available checkout methods. Any additional work or upgrade requested after ordering must be agreed, including its price, before it is undertaken.
4. Personalisation and design proofs
We make products from the wording and selections supplied with your order or the proof you approve. A proof is not included automatically: purchase the available full-colour proof upgrade if you want to review the design before production.
Please follow our Personalisation and Design Proof Policy. Check names, dates, spelling, table allocations and all selections carefully. Approval does not remove your rights if we make a product incorrectly or it is faulty.
5. Holding an order and production
If your final wording or seating plan is not ready, email us with your order number and ask us to hold production. Send the complete final information when ready. Production starts once we have the information and approvals needed.
Check the website banner for current production estimates. Production excludes weekends, bank holidays and delivery time. Rush production is subject to availability and must be agreed with us; express delivery alone does not shorten production.
6. Delivery
We currently deliver to UK addresses only, with free standard UK delivery. Any available express option and its price are shown at checkout. See our Shipping & Returns policy.
A wedding or required date is not a delivery guarantee; contact us before ordering if a deadline is essential. We remain responsible for the goods until received by you or someone you nominate. Unless another delivery period is agreed, delivery is due within 30 days. Contact us promptly about any missed deadline or missing parcel.
7. Amendment and cancellation requests
For personalised goods, contact us within 24 hours of ordering to request an amendment or cancellation. We will try to help, but cannot guarantee a change once artwork or production has started. If we agree to cancel after work has begun, any reasonable deduction for work or materials will be explained before you agree to it.
The statutory change-of-mind cancellation right does not generally apply to goods clearly personalised or made to your specifications. Making an ordinary item only after ordering, or choosing standard options, does not by itself remove that right.
8. Non-personalised goods
For eligible online purchases, tell us you wish to cancel within 14 days after receipt, then return the goods within 14 days. You pay return postage for a change of mind. Refunds include basic outbound delivery and are made within 14 days after we receive the goods or evidence of return, whichever comes first. A deduction may apply for handling beyond what is needed to inspect the goods.
Email us or make any other clear cancellation statement. You may use this optional form:
To: Rose Signage Company Ltd, Unit 21, Railway Road Industrial Estate, Darwen, BB3 2FN; info@rosesignageco.co.uk.
I give notice that I cancel my contract for the following goods: ______
Order number: ______
Ordered on / received on: ______
Customer name: ______
Customer address: ______
Date: ______
Signature (only if submitted on paper): ______
9. Faulty, damaged or incorrect goods
Personalisation does not remove your rights to goods that are as described, satisfactory and fit for purpose. Contact us promptly with your order number and photographs, ideally within 48 hours for damage. This reporting request does not limit your statutory rights. We will provide the remedy required by law and cover reasonable return costs for faulty or incorrect goods.
10. Colours, materials and care
Screen settings, lighting, mirror reflections and material batches can affect colour appearance. Consider physical samples where a precise colour match matters. Minor differences do not excuse goods that are materially different from their description.
Follow the care guidance supplied with the product and in our FAQs. Store acrylic safely and use a soft microfibre cloth with mild soapy water where needed. Avoid abrasive, solvent, alcohol-based and glass cleaners.
11. Privacy, complaints and your rights
We handle order information under our Privacy and Cookie Policy. Contact info@rosesignageco.co.uk with your order number if you have a complaint.
Nothing in these terms limits statutory consumer rights or liability that cannot legally be excluded. These terms are governed by the law of England and Wales, without removing mandatory protections or access to local courts for consumers elsewhere in the UK.